1. Where is EROMEI located? Can I visit your factory to see your equipment and products?
EROMEI is located at Zhongshan City, Guangdong Province, China.
You are welcome to visit us at any time. We have staff and showrooms to accommodate you if you want to come and visit, also we can arrange a demo for you. You can also check all of our products and equipment on our website and we will be glad to speak with you in person regarding our products and equipment and provide detailed quotes.
2. How about your lead time? Can I track my production and shipment once I pay for it?
Normally our Lead time is 15 to 30 days. But for some popular models, we have product ready in stock, welcome to contact us for our Stock Availability.
you can track your production and shipment. Once payment is done, our customer service department will send you trackinginformation via email.
3. How about the warranty?
(a) Quality warranty for our machinery:a) The warranty is valid for one year from the date the buyer receiving the machine.
(b) Wewarrant to our customer that for any problem caused by defects in material or workmanship, we will send parts to you free of charge with freight prepaid and instruct you to fix the problem.
(c) The warranty does not apply to any part of the commodities which has been subjected to improper or abnormal use, and the expenses on new parts and freight shall be borne by the customer. We will provide repair instructions for free.
(d) Some of the parts be considered as consumable items in our manuals will not be covered in the warranty term.
4. How about the aftersales service?
We have engineers available to send to your country to help you with the training and trouble shooting. Also we can solve your problems through video call, telephone or Email